Frequently Asked Questions About Ordering Online

 

If you have questions about our ordering policies or how to order one of our publications online, please consult our list of Frequently Asked Questions to the right, or contact our Customer Service department using one of the methods outlined below.

Customer Service at your fingertips.

Phone: Customer service representatives are available Monday through Friday 9:00am to 5:30pm EST to take your order and answer questions. In the U.S., call us at (202) 745-8092.

E-mail: Send your queries to us at wwpub@worldwatch.org. All questions will be addressed within 24 hours of receipt. Please note that for your security, we actively discourage placing an order with us via e-mail. Shop online instead through our secure server.

We appreciate your business and look forward to serving you!

 

Ordering online at Worldwatch made easy.

Questions about our ordering policies? See our FAQ on:


Q. Is ordering online secure?
A. Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means).  The server that hosts our bookstore encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.  During the encryption process, information is scrambled into small bits of code that cannot be read as they travel to us over the Internet. Once we receive the encrypted information, we use a private, one-of-a-kind key to decode it.  

All of the information you provide during the ordering process is restricted to our staff, and we make sure that all of our employees up-to-date on our security and privacy policies.  If you have further questions about the security of ordering online from the Worldwatch Institute, please feel free to e-mail us at webmaster@worldwatch.org.

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Q. How do I place my order?
A. Once you have finished adding items to your shopping cart and are ready to complete your transaction, move your cursor to the lower-right corner of the screen and click on the “Checkout” button. You will then be transferred to our secure server and asked to either create a new account or place an order without an account.

If you expect to purchase additional materials from Worldwatch or to download any of our free PDFs in the future, you may want to consider setting up an account. If you choose to do so, our site will maintain on file your billing and shipping information as well as your payment data so you do not have to fill out this information each time you visit our secure server. You will also have the ability to view your complete history of purchasing and donations made at Worldwatch.

Once you have decided how to proceed, you will be prompted to enter the name and address of the intended recipient of your shipment (i.e. your delivery information), followed by your billing details. You will have the option of indicating that the shipping and billing details are the same, if applicable. 

After providing this information, you will need to click on the "Click to calculate shipping" button to determine your delivery charge, if applicable.  Please note that if you are purchasing electronic versions of our publications (PDF, Kindle, etc), you will be asked to calculate shipping costs even though you will not be charged a shipping fee.  If you have a valid promotional code, you may enter it in the "Coupon Discount" field directly beneath the shipping information. Be sure to click on the "Apply to Order" button in order to have your savings calculated and applied to your order. 

After completing the shipping and coupon discount information, you will need to enter in your payment details.  Once you have completed the form, click on the "Review Order" button. You will be brought to a screen that provides an order summary. Once you are ready to complete your order, click on the "Submit order" button to the lower right of your screen.  You will receive an on-screen order confirmation, as well as a second confirmation via e-mail.

Should you encounter any difficulties during the checkout process, please feel free to contact our customer service department using one of the options listed at the top of this page.

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Q. How do I gain access to your free PDFs?
A. On the Research section of our website, you will see a link to our freely downloadable PDFs, as well as to many other free articles and presentations. For the PDFs, click on the publication you are interested in downloading, then scroll to the bottom of that item's page. Here, you will need to enter your e-mail address to validate that you are registered with the Worldwatch Institute website. If you are already registered, the download will begin. If you are not registered you will be given a link to the Worldwatch registration page. Once you have completed the registration form, you will have access to the complete library of free Worldwatch Institute publications in PDF format.

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Q. Can I copy and freely distribute PDFs that I download from your website?
A. PDFs and ebooks that are downloaded from our site are intended for individual use only. Customers interested in distributing our materials to students or posting them on another website will need to contact wwpub@worldwatch.org for permission and/or to obtain licensing information.  Please review our copyright policy and reprint request form for more information.

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Q. How do I view what’s in my shopping cart?
A. To view the contents of your cart, click on the “View cart” icon in the upper-right corner of your computer screen. Once you click on this icon, you can easily change the number of copies you want to purchase of a particular item in your cart by updating the quantity listed and then clicking the “Update cart” link. You can also delete any item in your cart by clicking the “Remove” check box to the left of that item and then updating your cart with the "Update cart" link.

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Q. How do I add items to my cart?
A. To add a publication or other item to your cart, navigate to the page of the item you are interested in and then choose your desired version of that item (for publications, select Hardcopy, PDF, or Kindle). When you click the “Add to Cart” link, you will be brought to your "Shopping cart" page where you can then enter the quantity of the item that you would like to order using the "Qty" field on the right side of the screen. After you have entered a quantity, you can continue shopping or choose to complete your order.

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Q. How do I remove items from my cart?
A. First, click on the “View cart” link in the upper-right corner of your computer screen. This will allow you to view all items currently in your cart. Once you have identified the item that you would like to delete, click on the “Remove” check box to the left of the item description and then click "Update cart" in the lower-right corner to have your changes reflected.

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Q. How do I change the quantity of a particular item in my cart?
A. First, click on the “View cart” link in the upper-right corner of your computer screen. This will allow you to view all items currently in your cart, as well as the quantities that you have chosen for each item. To change the quantity of an item in your cart, move your cursor to the box that appears under the "Qty" header for this item and type in the quantity desired, then click the “Update cart” link. Once you do this, the quantity and associated dollar amount (if applicable) will automatically change and reflect the correct amounts for both the quantity and the cost.

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Q. How can I sign into my account on the bookstore and/or edit the information in my account?
A. If you have previously purchased or downloaded a Worldwatch publication or made an online donation to the Institute, then you may have opted to create a personal account in our system.  If so, you can access this account by clicking on the “Log In” link in the upper-right corner of your computer screen. This takes you to a page where you will be prompted to enter the e-mail address and password that you registered with us when you created the account.  If you have forgotten your password, you can create a new one by click on the "Request new password" tab. After your data has been verified, your account data will appear and you can either edit existing information or proceed with the checkout process.

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Q. How will I know that you have received my order?
A. After you complete the checkout process, a receipt will appear on your screen detailing your final order including shipping charges, your billing address, and the items that are being sent to your shipping address. Please keep this receipt for your reference.

You will also receive confirmation via e-mail that we have received your order. (Please be sure to enter your e-mail address correctly on the order form so that we can be sure to deliver your confirmation to you.)

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 Q. What are your shipping and handling rates?
A. Shipping and handling rates vary depending on the destination of the order and are based on the total cost of the order.  All shipping costs are calculated using a U.S. Postal Service shipping module. 


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 Q. How can I obtain an examination/review copy for educational purposes?
A. If you are a college or university instructor, and teach a course for which adoption of any Worldwatch Institute title is a realistic possibility, you can request a complimentary review copy. To retain a complimentary review copy without charge indefinitely, Worldwatch must receive proof of adoption.

Should no proof of adoption be received within 30 days of receipt of the review copy, an invoice will be generated for the cost of the book. The invoice will remain pending until proof of adoption is sent or the invoice is paid.

For exam copies of State of the World prior to 2012, please visit www.wwnorton.com/college/contact.htm to complete the request process. For State of the World 2012: Moving Toward Sustainable Prosperity, Vital Signs 2012, and State of the World 2013: Is Sustainability Still Possible? please visit http://www.islandpress.org/educators.html

For exam copies of all other Worldwatch publications, please contact us by using our review copy form or by using the customer service information provided at the top of this page. 

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Q. What if I need to change my address or suspend delivery of my subscription?


A. Please write, e-mail, or phone our Customer Service department with your changes at least two weeks before you move. In your correspondence, include your old address, new address, as well as any special instructions you might have regarding suspending delivery of your subscription. To contact us, please see our customer service information at the top of this page.

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Q. What if I’m receiving duplicate copies of publications or invoices?
A. From time to time, we find duplicate customer accounts on our system, and this occasionally leads to double copies of publications and/or invoices being mailed out. If you are receiving duplicates from us that you have not ordered, please contact our Customer Service department so they can make the necessary changes. If possible, please have available copies of the mailing labels for each item that you have received from us, as this will assist the Customer Service department in resolving the situation quickly. To contact us, please see our customer service information at the top of this page.

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Q. What are your payment options?
A. We accept four types of major credit cards (Mastercard, Visa, American Express, and Discover), as well as checks, wire transfers (for international customers only), and Purchase Orders (P.O.) from incorporated organizations.

All checks submitted for payment should be made payable to "Worldwatch Institute." Note that checks must be written in U.S. Dollars and must be drawn from a U.S. bank. Any international checks received that are drawn from an international bank will be returned. Also, when placing an order with a check, please be sure to add the appropriate shipping and handling costs. If you live in Washington, DC, you’ll need to add 6% sales tax to your total as well.

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Q. What is your returns policy?
A. We want you to be completely satisfied with your order. If for some reason you are not and you wish to return your purchase, you’ll need to call our Customer Service department at (202) 745-8092 to obtain an approval number.  Once you have obtained your approval number, please follow these three easy instructions to return your purchase:

  1. Make sure the item is in resalable condition. We cannot refund or credit returned books that are marked or otherwise damaged.
  2. Enclose a copy of your invoice. Please include a copy of the original invoice (or the invoice number and invoice date) with the returned book so that we can issue the proper credit or refund.
  3. Ship the package to our returns department. To guarantee delivery, please insure your package or ship it by UPS. Returns must be sent postpaid to:

    Worldwatch Institute
    1400 16th St., NW
    Suite 430
    Washington, D.C. 20036

If you have additional questions about our returns policy, please e-mail our Customer Service department at wwpub@worldwatch.org.

 

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Q. What is your policy for returns from booksellers?
A.  Booksellers must request permission to return books. Permission will not be granted for returns of five or fewer products, and returns for full credit must be  made within six months of the original invoice date.  Any returns received after six months of the original invoice date will be refused.  Defective books must be reported and/or returned within 30 days of invoice date.

Returns must be made per invoice; invoices cannot be combined. Requests must be made in writing and faxed to (202) 745-8092 or sent to:

 

Worldwatch Institute
1400 16th St., NW
Suite 430
Washington, D.C. 20036
USA

All books returned for credit must be sent postpaid to our warehouse at the address provided above. A packing list, copy of the original invoice, and written authorization must be enclosed. Full credit will not be issued for books returned in damaged or used condition, or for books with price markings. Damaged books are recycled by our warehouse and are not available for sale or pick-up.

If you have additional questions about our returns policies, please e-mail our Customer Service department at wwpub@worldwatch.org.

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Q. Can I "return" a purchase of an item in electronic format (PDF, Kindle, etc.)?
A.  All PDF and ebook purchases are final.  There are no returns for these items.

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Q.  What if I have received a defective book?
A.  Defective books (e.g., items delivered with ripped or missing pages, a torn cover, or other damage) may be returned for a replacement or full credit.  They must be reported and returned within 30 days of the invoice date.  To report a defective book, please contact our Customer Service department using the information provided at the top of this page.  Damaged books are recycled by our warehosue and are not available for sale or pick-up.

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Q. How long after placing my order should I expect to receive my shipment?
A. All orders are shipped from our warehouse within 48 hours of the order being placed. Purchases shipped anywhere in the continental United States will arrive within 7-10 business days of the order date. Orders being shipped outside of the United States generally arrive within 3-4 weeks of the order date.

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Q. How do I order copies of your publications in other languages?
A. Worldwatch works with a network of more than 20 partners who translate and publish foreign-language editions of our annual State of the World report.  Worldwatch does not maintain inventory of these international editions, so we are not able to take orders for these publications.  However, each of our partners can be contacted to assist with your order or questions. To find out which organizations publish in a specific language, please visit the About Us section of our website, find the "See Partners" button, and click on the language that you are interested in. Here you will find the organizations that publish in that language, along with their contact data. Contact the appropriate organization and place your order.

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